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General information

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General information

Fees
In Aalborg Congress & Culture Centre, it is possible to buy tickets for performances that are arranged by us or by other organizers. We charge the same fee as does the Danish ticketmaster, BILLETnet.dk

Please note that, at present, you will be charged an administration fee of DKK 20.

In advertisements, magazines and on akkc.dk, the price of the ticket is stated including fee. For technical reasons, the prices on BILLETnet.dk are shown without fees.

In case of cancellation, we refund the price of the ticket excluding the administration fee of DKK 20.

Parking
In the area around Aalborg Congress & Culture Centre, you find more than 700 parking spaces that all are at your disposal.

Entrance to the parking area is from the intersection at Vesterbro.

Ticket machines are available at the parking spaces and in the multi-storey car park. Fee: DKK 7.00 per hour that can be paid by either credit card or cash.

Disabled parking spaces are available in the parking area in front of the main entrance to Quality Hotel Aalborg, next to Aalborg Congress & Culture Centre. The parking area is free from Saturday 2 pm to Monday 8 am as well as on weekdays from 6 pm to 8 pm.

Please arrive early
We encourage the audience to arrive early. The doors close exactly when the performance begins and will not open until the break.

Introduction before opera and ballet performances
You can sign up for introductions to all opera and ballet performances. (Please note that introductions are in Danish) Sign up for introduction at the box office on tel.: +459935 5566.

Interval refreshments and drinks
If you have spare time before the show, it is possible to pre-order an interval refreshment or drink and avoid queues. Ordered refreshments or drinks are marked with numbers and served on the tables.

Bars open ½ hour before the performance starts. Refreshments or drinks (wine, beer and soft drinks) can be ordered and paid in bars in the hall and lobby. Note that credit cards are not accepted in the bars, but an ATM is available in the lobby.

Late arrivals
The doors in Aalborg Congress & Culture Centre close at the time of the start of the performance. Latecomers will not be admitted until a suitable break in the performance.

The artists on stage have the authority to decide whether or not the staff is allowed to open the doors for late arrivals, wherefore rules may vary from performance to performance.

Accessibility
Aalborg Congress & Culture Centre will do our utmost to give everybody a good experiences. Therefore we also wish to create the best conditions for wheelchair users and hearing and visually impaired people.

Wheelchair users and members of the Danish Association of the Blind (Dansk Blindesamfund) have the right to one free ticket for a companion for one Aalborg Congress & Culture Centre's own performances.

Lifts are available in the Centre.

Hearing loop system 
If you are a hearing aid user, you can borrow a free receiver at the Information Desk in the lobby.

Heart starters
In Aalborg Congress & Culture Centre there are two heart starters. One is located near the Information Desk in the lobby, the other is located in the Foyer closest to the stage.

Cloakrooms
Cloakrooms are located in the basement of Aalborghallen and in the lobby of Europahallen. Cloakrooms are staffed one hour prior to the performance, and the price is DKK 20, - per coat/jacket. All items are left at the owner's own risk.

Toilets
There are several ladies and gents toilets in the building. From the lobby there is easy access to the toilets which can be found in the basement next to the cloakrooms.

There are also toilets in the basement of Europahallen. Wheelchair accessible toilet is located in the lobby. It is free to use the toilets.

Smoking
Since Aalborg Congress & Culture Center is a public building, smoking is prohited inside the building. Guests wanting to smoke are kindly asked to smoke in the designated areas.

Cameras
Taking videos and photographs is strictly prohibited during performances.

Mobile Phones
We kindly ask you to turn off your mobile phones during performances.

Questions?

Have questions for the settlement of our events, feel free to contact our ticket office on tel 9935 5566.

The information in the lobby
Do you have any questions this evening, you can always contact one of our inspectors at the information in the lobby.

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